How to report an error
- Identify the exact page URL.
- State the fact that appears wrong.
- Provide the most current primary source available.
- Use the site's contact page to submit the correction.
Priority order
Incorrect emergency hours, 24/7 status, location closures and materially wrong service claims are prioritized because they can affect where a pet owner travels during an urgent situation.
What happens after a correction
The page, underlying provider dataset and review date should be updated together so the website does not contain conflicting versions of the same fact.